Astron withdrawals: how to get your money out

Withdrawing from Astron is simple: you request it right from the platform and track everything in your transaction history. Here's the step-by-step process and the most common questions about withdrawals.

How to request a withdrawal, step by step

Verify your account: submit your ID document in the verification area. Without it, the withdrawal won't be released.
Open the withdrawal area: on the platform, click "Withdraw" or "Withdraw funds".
Choose the method and amount: generally, the same method you used to deposit.
Confirm the request and track the status in your transaction history.

Documents required for a withdrawal

Verification exists to protect your account from fraud. You're typically asked for:

A photo ID: a passport, driver's license, national ID card, or other government-issued document;
E-wallet: if you deposited through one, your ID document is enough.

Where the money goes

As a rule, a withdrawal returns to the same method used for the deposit. For cards, the amount refunded to the card is limited to what was deposited with that card; the remainder can be withdrawn through another available method.

Processing times

Once Astron processes the request, the money moves on to the payment system and then to your bank. That's why the total time depends on the method: e-wallets tend to be the fastest, while cards and bank transfers can take more business days.

Tip: if you withdraw, on the same day, an amount you just deposited, both transactions might not show up on your bank statement. If that happens, check with your bank.

If your withdrawal doesn't arrive

Check the status in your transaction history;
See whether the method's processing time has already passed;
Contact 24/7 support at suporte@astroncorretora.com.br, with the amount, date, and method.

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Frequently asked questions about withdrawals

How do I make a withdrawal?

Go to the withdrawal area on the platform, choose the method, enter the amount, and confirm. You can track the request in your transaction history.

Which withdrawal method can I use?

In general, a withdrawal goes back to the same method used for the deposit. If you deposited through an e-wallet, for example, the withdrawal goes to that same wallet.

How long does a withdrawal take?

The request is processed by Astron and then moves on to the payment system. The total time varies by method and by your bank; cards and bank transfers usually take longer than e-wallets.

Where can I check my withdrawal status?

In your account's transaction history. It shows whether the request is under review, approved, or completed.

Is there a limit on withdrawal requests?

There's no limit on the number of requests. Each withdrawal amount just can't be higher than the available balance in your real account.

My withdrawal hasn't arrived. What should I do?

Check the status in your history and, if the method's processing time has already passed, contact 24/7 support at suporte@astroncorretora.com.br with the amount, date, and method of your withdrawal.