Frequently asked questions about Astron

Astron is a digital trading platform with more than 270 assets: cryptocurrencies, currency pairs (forex), global indices and commodities, all in a single account, through your browser or the app.

When you create your account, you receive R$ 10.000 in virtual balance on the demo account to practice risk-free. This balance isn't real money and can't be withdrawn.

Yes. Astron has an app for Android and iOS, and it also works directly in your computer's or phone's browser.

They're digital payment accounts you can use to deposit and withdraw. When you deposit through an e-wallet, the withdrawal is usually sent back to the same wallet.

Create your account, practice on the demo account and, once you feel confident, make your first deposit. Then just choose the asset, set the amount and click Buy or Sell.

It depends on the asset. The cryptocurrency market runs 24 hours a day, 7 days a week; forex and indices see more activity when the major exchanges open.

Buy means betting the price will go up; Sell means betting it will go down. This lets you trade both rising and falling markets.

Use a Stop-loss to automatically close the trade at a set loss level, and never risk more than 1% to 2% of your balance on a single trade.

Go to the deposit area on the platform, choose your payment method, enter the amount and confirm. The balance appears in your live account after confirmation.

No. Deposits must come from an account or payment method in your own name, the same holder as the Astron account.

The available methods appear in the platform's deposit area and may vary depending on your country.

Check the status in your transaction history. If it's been pending longer than expected for that method, contact your account manager.

Go to the withdrawal area on the platform, choose the method, enter the amount and confirm. The withdrawal is usually sent back to the same method used for the deposit.

In your account's transaction history, which shows whether the request is under review, approved or completed.

There's no limit on the number of requests. Each withdrawal amount just can't exceed the available balance in your live account.

Use a strong, unique password, enable two-factor authentication (2FA) and never share your access codes.

On the platform, open the trading and transaction history to see everything that's been done on the account.

Each person should have only one Astron account, with their own information.

On the login screen, click “Forgot my password” and follow the instructions sent to your registered email.

Verification protects your account against fraud and is required to unlock withdrawals.

An official photo ID (national ID card, driver's license or passport) and, if you deposited by card, a photo of the card with the CVV covered.

Usually a few hours. Clear, valid documents that match your registration details speed up the review.

Resubmit them with a clear photo, no glare, and all edges visible. If you have questions, contact your account manager.

Every client has an account manager available 24 hours a day, 7 days a week. Just create your account to get yours; reach them through the platform's support area or by email at suporte@astroncorretora.com.br.

Yes. Support runs 24 hours a day, 7 days a week, including weekends and holidays.