Astron support: how to reach the team

At Astron you’re never left without help: every client has an account manager available 24 hours a day, 7 days a week. To get yours, just create an account. Below are all the ways to reach the team.

Before you start: check the FAQ

There's a good chance your question already has an answer. In the FAQ you'll find information about:

• Deposits and withdrawals;
• Account opening and verification;
• Demo account and platform features.

Didn't find your answer? Use one of the channels below.

1. In-platform chat: the fastest way

Inside your account, open the support area and start a chat. You'll talk directly with the team, who already has access to your account's context and resolves most cases: technical questions, verification, deposits and withdrawals.

2. Email: for detailed cases

If your case needs more detail, send an email to suporte@astroncorretora.com.br. It's the best option when:

• The issue is more complex and needs analysis;
• You want to explain the situation calmly and attach screenshots or documents;
• You want a written record of the conversation.

To speed things up

Have on hand:

• The email used at registration;
• The date, time and amount of the trade or transaction;
• Screenshots showing the situation.

Quick summary

• FAQ: instant answers to the most common questions;
• In-platform chat: the fastest channel, right inside your account;
• Email: suporte@astroncorretora.com.br, for detailed cases.

Whatever the channel, your account manager and the Astron team are available 24/7. Create your account and get your manager right now.